FAQ

Frequently Asked Questions (FAQ)

 

The following Frequently Asked Questions are designed to provide further understanding of ET&Cā€™s service provision. If you cannot find what you are looking for we are happy to answer any questions you may have. It is easy to ask, just use the email form on our Contact Us page and we will respond as soon as possible.

To search our FAQs, enter your search term in the box below.

 

Payment & Fees

How do I pay for a course?

Each course has its own Pay Now PayPal button which clearly states the course fee for either UK or International study. Choose your option from the drop down box, click Pay Now and follow the instructions. It is very easy to do.

You do not need to sign up for a PayPal account to use this service for a one off transaction.

 

Alternatively you can be invoiced for the full course fees via:

  • PayPal (secure online payment)
  • ET&C directly (bank transfer)

 

There are also payment plan options available to pay fees over the course of two, three, or four months on selected qualifications, restrictions apply. Invoiced monthly via:

  • PayPal (secure online payment), 4% admin fee added to the overall cost of the qualification
  • ET&C directly (monthly bank transfer), no admin fee

 

If you would like to discuss payment options, or have a problem, please contact Customer Service to arrange a no obligation discussion.

 

What if I do not have a PayPal account?

PayPal offers secure online payments via their Account Optional service available for non-account holders.

This means you can use ET&C’s payment buttons just like everyone else for the secure online payment service, but without setting up a PayPal account. This is for one-off transactions only.

 

Are your online payments secure?

Yes. We use PayPal for all online transactions. PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details. Every day, 100 million people use PayPal in 190 countries and with 21 different currencies.

Protecting your information is very important to ET&C.

 

What if I want to cancel an order?

If you wish to cancel your order please inform us within 7 working days, by emailing Customer Service, please ensure that ā€˜Order Cancellationā€™ is in the subject line and/or body of the message.

Please read Section 5, Your right of cancellation, of our Terms and Conditions.